Customer Service at a Sportsbook


A sportsbook is a gambling establishment that accepts bets on various sports events and pays out winnings. Most online sportsbooks have Customer Service and support staff available to answer questions around the clock via telephone or live chat. Some even offer a mobile app for convenient betting on the go. It is also important to find a site that accepts your preferred currency and provides a user-friendly experience.

If you have an issue or question, it’s best to contact a customer service rep before placing a bet. The representative can explain the process and help you get back on track. Additionally, the rep can help you find the right bets based on your preferences and answer any other questions you may have. Many of the top sportsbooks have live chat and email support.

It’s not uncommon for a sportsbook to change its odds and lines depending on the amount of action it receives. For example, if one side is getting more money than the other, the sportsbook will adjust its lines to encourage action on the underdog team or player. Sharp bettors can take advantage of this tell by analyzing the total amount of money placed on each side and making a better informed decision when placing their wagers.

In the past, sportsbooks were illegal in most states. However, after the supreme court ruled against the law in 2018, more than 20 US states now have legalized sportsbooks. Despite this, the industry is still new and prone to ambiguous situations that arise due to digital technology and unexpected circumstances.